Tranont Receives Two Stevie® Awards in 2025
Tranont Receives Two Stevie® Awards in 2025
Tranont was honored with two Bronze Stevie® Awards in the 19th Annual Stevie® Awards for Sales & Customer Service. This recognition highlights the company’s exceptional performance in delivering customer satisfaction and innovative training.
Customer Service Department of the Year – Consumer Products & Services: Awarded to the 24-member Tranont Customer Success Team, which supports over 35,000 associates worldwide.
Customer Service Training Professional of the Year: Presented to Loni Smith, Customer Success Training Manager.
Over the past year, the Customer Success Team:
Introduced new training and incentive programs.
Implemented advanced chat and phone platforms.
Achieved 4.9/5 phone support satisfaction.
Reduced average handling time to three minutes.
Earned an A rating with the Better Business Bureau (BBB).
Stevie® judges praised the team’s alignment with the three pillars of CX—Talent, Tech, and Data—and acknowledged “excellence in transformation and execution,” supported by both robust metrics and positive employee feedback.
Loni Smith was instrumental in the department’s evolution. Her yearlong initiative shifted the focus from transactions to relationship-driven interactions by:
Launching a comprehensive training system.
Introducing performance-based incentives.
Rolling out new communication tools.
Her efforts led to:
40% increase in ticket rate per staff.
Improved cost efficiency, higher KPI scores, and increased team output, all while remaining under budget.
Judges called Smith a “strong representative of Tranont” and praised her “seamless strategy” for delivering “huge improvements.”
The Stevie Awards for Sales & Customer Service are among the world’s highest honors for sales, customer support, and business development professionals. Other prestigious programs include the American Business Awards® and International Business Awards®.
Tranont delivers science-driven wellness solutions designed to support a healthy lifestyle through clinically validated ingredients and easy-to-follow routines. Its mission is to improve health, build wealth, and inspire service. Tranont empowers individuals to transform lives while achieving personal and financial growth.
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